Privacy Policy

Applicable Websites: www.inovadrive.com and www.inovadrive.ca
Company Name: Novadrive Car Rentals Ltd.
Last Updated: November 13, 2025

This Privacy Policy describes how Novadrive Car Rentals Ltd. (operating as "Novadrive," "we," "us," or "our") collects, uses, shares, and protects the personal information of users ("Users," "Hosts," or "Renters") of our peer-to-peer car sharing platform (the "Platform" or "Service").

We respect your privacy and are committed to protecting your personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information necessary to facilitate car sharing transactions, verify identities, ensure safety, and comply with legal and insurance requirements.

1.1 Information Provided by You

When you register an account, list a vehicle, or book a rental, you provide us with:

• Identity Data: Full name, address, email address, phone number, and date of birth.
• Verification & Driving Data: Driver's license number, issuing province/country, driver's license photos, and consent to conduct driver record checks (abstracts).
• Financial Data: Payment information (though handled by Stripe), bank account details for Host payouts, and billing address.
• Vehicle Data (Hosts): Vehicle Identification Number (VIN), license plate number, registration information, insurance details (including policy class/endorsements), and maintenance records.
• Communications: Content of messages sent through the Platform's messaging system, customer support interactions, and dispute documentation.

1.2 Information Collected Automatically (Usage Data)

When you use the Platform, we automatically collect data about your device and activity:

• Log Data: IP address, browser type, operating system, access times, pages viewed, and the page you visited before navigating to our Platform.
• Cookies and Tracking: We use cookies and similar technologies (web beacons) to track activity and hold certain information.
• Analytics Data: We use Google Analytics to gather non-personal, aggregated statistics on website traffic and user demographics to improve the service.
• User Experience Tools: We use Microsoft Clarity (or similar session recording tools) to capture non-personal data on user interactions, such as mouse movements, clicks, and scrolling, solely to identify bugs and improve the user interface.

1.3 Telematics Data (If Applicable)

If a Host's vehicle is equipped with a telematics or GPS device, or if the Host provides the Platform with access to such data, we may collect:

• Location Data: Real-time and historical GPS location of the vehicle during the rental period.
• Driving Behavior Data: Speed, acceleration, braking events, and trip distance, used exclusively for insurance claims, dispute resolution, and safety analysis. Hosts are required to disclose the presence of such devices to Renters in their listings.

2. How We Use Your Information

We use the collected information for the following purposes:

Purpose	Description
Service Provision	To facilitate the booking and car sharing transactions between Hosts and Renters, manage accounts, and process payments.
Safety and Verification	To verify your identity, check driving records, screen users for eligibility, and confirm the validity of Host insurance coverage to maintain a safe platform.
Communication	To send transaction confirmations, administrative notices, security alerts, and to respond to your customer support requests.
Dispute Resolution	To investigate and resolve disputes, claims (including damage/accident claims), and enforce our Terms of Use and policies.
Legal Compliance	To comply with legal obligations, including tax reporting, law enforcement requests, and regulatory requirements in British Columbia and Canada.
Platform Improvement	To monitor usage patterns using Google Analytics and Microsoft Clarity, debug the site, and analyze performance.

3. How We Share Your Information

We do not sell your personal information. We only share it when necessary for the operation of the Platform, legal compliance, or with your consent:

• Between Users: We share necessary contact information (name, phone number) between the Host and Renter once a booking is confirmed to facilitate key exchange and communication.
• Service Providers: We share necessary data with third-party service providers who perform functions on our behalf, including:
  • Stripe: To process payments and payouts (financial data).
  • Background Check Agencies: To verify driver eligibility and identity (Identity and Driving Data).
  • Google/Microsoft: For analytics purposes (Usage Data).
• Insurance and Legal Parties: We will share relevant information (Identity, Driving, and Trip Data) with:
  • The Host's insurance provider (e.g., ICBC) or the Renter's insurer to process accident or damage claims, as outlined in the Terms of Use.
  • Law enforcement, government authorities, or courts if required by law or a valid legal process (e.g., subpoena or warrant).
• Business Transfers: If Novadrive is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Payment Processing (Stripe)

We rely on Stripe to process all financial transactions. We do not directly store or handle your full credit card information. This data is provided directly to Stripe, whose use of your personal information is governed by their privacy policy and terms of service. By using the Platform, you acknowledge and agree to Stripe's data handling practices.

5. Security Measures

We implement industry-standard security measures (e.g., encryption, firewalls, secure servers) to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Privacy Rights

As a Canadian resident, you have the right, under PIPEDA and applicable provincial laws, to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete personal information.
• Withdraw Consent: Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice. Note that withdrawing consent may prevent you from using the Platform.
• Deletion: Request the deletion or disposal of your personal information, subject to our need to retain records for legal, accounting, and dispute resolution purposes.

6.1 Account and Data Deletion Process

You have multiple options to delete your account and associated personal data:

In-App Deletion (Recommended): You can delete your Novadrive account and associated personal data directly from within the mobile application. Navigate to your Profile screen, tap "Delete Account," and follow the confirmation prompts. This action is immediate and irreversible under normal circumstances.

30-Day Reactivation Grace Period: Following account deletion, you may contact our customer support team within 30 days to request account reactivation. After this grace period, your data is permanently purged from our systems and recovery is not possible.

Alternative Deletion Method: You may also submit a deletion request by emailing our Privacy Officer at customersupport@inovadrive.com. We will process such requests within 30 business days and provide confirmation once completed.

Data Retention Exceptions: Certain information may be retained longer where necessary for legal, regulatory, or legitimate business purposes, such as resolving active disputes, processing insurance claims, complying with tax laws, or maintaining transaction records as required by Canadian commercial law. This may include:

• Transaction records for tax compliance (typically 7 years)
• Insurance claim documentation
• Dispute resolution records
• Information required by law enforcement or regulatory authorities

To exercise these rights, please contact us using the information provided in Section 8.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically includes retaining transaction records for the duration required by Canadian tax and commercial law.

8. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact our designated Privacy Officer:

Privacy Officer
Novadrive Car Rentals Ltd.
1110 Lawrence Ave Kelowna #507, British Columbia, Canada, V1Y7W3
Email: customersupport@inovadrive.com
Phone: +12368383323

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of the policy. For material changes, we will notify you through the Platform or by email. Your continued use of the Platform constitutes your acceptance of the updated policy.